MultiPress integrates all workflows at Oedim

With a place in the top 5 largest graphics companies in Spain and as a market leader in web-to-print for large format, Oedim, located in the lovely city of Madrid, has put itself on the map. Every month, they receive no less than 1,000 quotations via one of their web-to-print platforms. That's a good number for the more than 60 employees who do their best every day. Yet they lose too much of their precious time to the administrative burden involved in such a printing giant. Fortunately, there is the ERP/MIS software MultiPress, which integrates all administrative processes into one user-friendly system!

Market leader for web-to-print in Spain

Oedim has established itself as a true icon in the Spanish wide-format printing sector. With a driven team of 60 skilled print production professionals and 40 administrative millennials, Oedim delivers excellent customer service. Their commitment pays off! They are proud to be among the top five large-format printersin Spain, and as a leading force in web-to-print for large-format printing, they set the trend others can only aspire to. Their expertise covers an impressive range of print applications, from sign products such as display and banners to even textile printing.

Oedim is anything but a small print company. Its machinery almost reaches 13,000 m2. So it's no surprise that the number of orders rises to as many as 1,000 per month. And that's where things can go wrong...

The amount of anual input and calculation increase error rate

The biggest bottlenecks at Oedim were undoubtedly the lack of internal communication between systems:

• The CRM system contained only general customer information, excluding essential data such as delivery addresses, price agreements and complaints registration. This limited the ability to create a complete customer view and hampered the efficiency of complaints management. In addition, the CRM is completely disconnected from other systems such as production machinery and accounting software, so getting an overview of the business was almost impossible. 
• The majority of orders came in through one of the many web-to-print platforms. These orders require manual input into the CRM system, which costs a lot of time as well as money and also significantly increases the error rate.
• The rest of the large number of orders were even calculated manually using Excel. Take into account that each calcualtion takes around 10 to 15 minutes and Oedim is faced with a seemingly insurmountable mountain of administration.

From manual processes to automation

The ERP/MIS software MultiPress is the solution to the bottlenecks at Oedim. The modular nature of the software facilitates the transition from manual processes to an automated workflow. These modules already help Oedim a great deal:

• The CRM module provides an integrated and streamlined approach to managing customer information, interactions and communications. With this powerful tool, Oedim can effortlessly capture, analyse and leverage customer data to provide personalised experiences and build lasting relationships.
• Moreover, every complaint is recorded and tracked in a structured manner. This increases transparency and customer satisfaction. 
• In the competitive print world, being able to adapt pricing strategies to different customers and situations is invaluable. This is where the Price Agreements module comes in, as an advanced tool that allows Oedim to create and manage flexible and customised price agreements.
• The Calculation Wizard automates the complex calculations of quotations and orders and minimises errors. In doing so, the module takes into account, among other things, flexible supplier and transport prices to calculate the most accurate and up-to-date price.
• The B2B Customer Portal allows Oedim's customers to securely manage and control quotations, orders and individual item data and orders. In addition to huge time and cost savings in order processing, the customer portal enables a secure, fast and transparent workflow for Oedim's customers and suppliers. All data from the customer portal comes directly from the MultiPress database. No more double entries!

MultiPress guides Oedim to the top

MultiPress has significantly reduced the administrative burden at Oedim and created a streamlined workflow. The software not only helps minimise errors, but also increases transparency, customer satisfaction and competitive advantage. In short, MultiPress has enabled Oedim to further strengthen their position as a market leader in the Spanish printing sector and grow in a competitive market environment. On to a place in the top 3?