Ricken A/S

Ricken A/S innovates their administration system with MultiPress

Danish family business Ricken A/S has been committed to creatively highlighting the graphic identity of brands since 1958. To do so, they rely on more than 50 years of experience in large-format printing for outdoor advertising, visual merchandising and in-store displays, among others.

Large format print

Large format print is Ricken A/S's specialisation, and they focus on promotional displays and graphics, ranging from flags, signs, banners, in-store brand displays to wall and window graphics, and much more. To produce these, they mainly use roll-to-roll and flatbed digital printing and UV offset printing. That allows them to print on a wide variety of substrates, such as wood, plastic, glass, textiles, etc. They also take care of installation and assembly.

Ricken A/S gets many noteworthy projects. Ricken A/S gets many notable projects. For instance, for the memorial day of the Danish town of Silkeborg, they were commissioned to build a model of the castle that was demolished there 250 years ago. For this, they used 1,800 m2 of printed PVC mesh cloth. The castle was 'built' in 7 days and attracted the attention of many visitors and the local media.

MultiPress lightens the administrative load

With such special and challenging projects, an outstanding ERP system is of great importance. Ricken A/S realised that they were spending too much time on calculation and orders. They started looking for a solution and ended up with one of Dataline's certified distribution partners, NIZE Equipment. NIZE is the point of contact for MultiPress in the Nordic region. Thanks in part to their strong reputation in the region, together with Dataline Business Developers they were soon able to convince Ricken A/S that MultiPress was the right solution for them. Ricken A/S initially selected the features Relationship Management, Calculation Wizard, Dashboards. The MultiPress API connector is also on the radar for later implementation.

• The Relationship Management module forms the basis for many functionalities in MultiPress. It contains all relevant information about customers, prospects, suppliers, etc. The advantage is that the system itself keeps the information up to date: you are therefore always working with the most up-to-date information.
• The Calculation Wizard uses predefined presets and the current rates for material prices, transport costs, etc. to calculate the most competitive price with healthy margins.
• With the Dashboards module, you never lose the overview. The handy graphs show you immediately how your business is doing. You can see at a glance what is not going as expected, so you can intervene in time.
• Thanks to the API Connectivity module, MultiPress communicates with other internal or external systems. The API provides the right definitions to realise this connection, but the company itself can adapt and/or extend these according to its needs. It is also possible to link to customers' web shops and ordering systems. This way, orders are immediately forwarded to production, eliminating the need for manual intervention.

Ricken A/S focuses on a few specific modules that quickly and significantly increase the efficiency of their administration and customer contacts. This way, they themselves open the door to growth and they can continue their strong growth without administrative inhibitions. In the future, a webshop will also be among the strategic priorities, for which the API Connection will be used.

Linking via API the MultiPress Calculation Wizard to an external print webshop provides a dynamic ordering environment integrated into the company. Normally a print webshop works with fixed prices based on standard calculations, but the connection to the Calculation Wizard allows Ricken A/S to immediately display the most up-to-date rates for any print order. Furthermore, orders from the webshop enter the administration system directly, without the need for double data entry. This not only ensures a much higher throughput of print jobs, it also avoids errors.