Network printing company GroenDruk streamlines administration with MultiPress

GroenDruk from Aalst in Belgium, a network printing company with more than 35 affiliated print media companies, understands the need for a good ERP/MIS software with focus on the printing industry. Patrick Tonneau, manager of GroenDruk explains: "To meet the challenge of our more complex administration, we were looking for an administrative, print-specific software with modules for accounting, invoicing, inventory management and CRM. MultiPress ticks every box!"

Printing company with network of more than 35 Belgian and international printing companies

Network printing firm GroenDruk from Aalst has installed MultiPress, Dataline's MIS/ERP software to automate production workflows and streamline business administration. Founded in 1995 as a small copy shop, GroenDruk has gradually evolved into better services, more focused on print work and with a priority focus on sustainability. Thanks to its extensive network of more than 35 other printing companies in Europe, the leading network printing company supplies a wide range of products using various printing and finishing techniques.

Patrick Tonneau, manager of GroenDruk added: "Listening to the customer is where it starts at GroenDruk. The customer is quickly presented with a number of options, depending on the printing technique, available time and cost price. We do not print everything in-house, but also look externally for the printing solution that best suits the requirement. Clear for the customer, a clear choice."

The added value of the ERP/MIS software MultiPress

With such a wide range of printing, the administration in a print shop can quickly increase and become more complex. Quotations go unanswered, money flows are lost, customer relations can be damaged, etc.

Groendruk's management team recognised that a fully-fledged ERP/MIS software, which handles the entire administrative process, would be an unmissable added value for the company. Meeting deadlines and satisfying customer requirements requires overview and an efficient workflow where order intake and transfer to the machine is smooth, finishing is perfect and delivery is punctual. This is where MultiPress makes a significant difference!

Patrick Tonneau, manager of GroenDruk explains: "We were thinking about what to do with our previous software. We then had an option to rewrite and revamp that software and it was actually similar to what MultiPress can already do. With the help of the VIGC, we started exploring further where we want to go and how we want to guide, automate and monitor it. With every need, such as modules for accounting, invoicing, stock management and CRM, we came up with the same thing: MultiPress can do it. Our investment in the ERP/MIS software helps us keep our promises to our customers, meet 98% of deadlines and complete 90% of standard jobs within 24 hours."

MultiPress for accurate finance, efficient customer relationship management and quote tracking

The combination of in-house and outsourced printing meant that GroenDruk needed flawless integration between its accounting software ADMINd and MultiPress. Thus, all accounting and billing data, outstanding balances and payments can now be batch transferred from ADMINd to MultiPress, and vice versa. In this way, the network print shop always has a handy overview of quotations, orders and invoices for both in-house and outsourced print jobs.

So for a network printing company, transparent finances are vital. Extensive data, including correspondence and order history of the various associated print media companies and customers must also be available and accessible at all times. GroenDruk can now further optimise this process by using MultiPress' CRM module, which is extremely useful for its own printing activities as well as for managing communication and activities with partners. Patrick Tonneau emphasises the advantages: "The history is also important for looking up customer requests very quickly and putting them back into production. That's actually where the biggest time savings are: if you have to create the file for the first time, it takes a bit more time, but if you need it again, you're done quickly."

Patrick Tonneau also adds, "I worked for 26 years without a quotation tracking system. Now I can track my quotations and at least know the answer to some key questions. How many quotations did I make? How many of those quotations became orders? How many of those orders were then invoiced? It is the first time in 27 years that I enjoy doing administration."